General Manager

Job Description

Oak Hill Assisted Living Community is looking for a dynamic leader with strong communication, organization and management skills to manage the day-to-day operations of the facility.

 

The General Manager is responsible for leading the daily operations of the community including resident care, team leadership, and financial management. The General Manager drives operating revenue and manages expenses through efficient and effective operations, promotes coaching and development for team members, and ensures that all regulations and standards for the community are met in accordance with company policies as well as applicable local, state and federal regulations. 

 

The General Manager will report directly to the Managing Director of the community.

 

Oak Hill Assisted Living Community offers a number of benefits to full-time associates including medical and dental, paid time off, and educational reimbursement. 

PRIMARY FUNCTIONS AND RESPONSIBILITIES 

 

Operations

  • Develop and implement successful operating strategies regarding labor, occupancy, revenue growth, expense control, and quality of services

  • Oversee all day-to-day operations of the community, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public

  • Ensure property and grounds are up to company standards through the oversight of maintenance systems and programs and frequent inspections that meet company standards of excellence

  • Maintain departmental policies, procedures, and licenses in accordance with company, federal, state, and local requirements

  • Constantly assess resident needs and adjust staffing levels as needed

  • Assist in developing and conducting service plan reviews, as required by state codes, with appropriate resident care team members and resident families

  • Supervise the maintenance of resident charts and review documentation performed by resident care staff

  • Oversee the healthcare management of all residents in accordance with company policy and state regulations

  • Assist nursing personnel in staff training and ensure frequent audits are performed on medication sheets

  • Maintain safe working and living environment

  • Fill in at various positions as needed to cover staffing shortages

Leadership/Management

  • Manage all Health Services, Housekeeping, Dietary and Maintenance staff, including a team of Directors and shift Supervisors

  • Provide leadership for staff and residents to include pro-actively solving problems and resolving issues

  • Provide weekly and quarterly reporting to board of directors and company owner

  • Hire, train, discipline and terminate employees in accordance with company policies, ensuring consistency in the selection and retention of quality personnel

  • Conduct regular performance reviews with direct reports

  • Develop and maintain employee incentive/reward program

  • Build a high performing team and ensure morale is high

Community

  • Become active in social and civic affairs of the community to maintain a positive image and establish networks and resources for resident referrals

  • Represent the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups

 

Financial 

  • Meet and exceed budget and occupancy goals for the property

  • Develop and maintain operating and staffing budgets

  • Continually explore means of revenue growth and expense reduction

  • Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses

 

Service

  • Maintain high degree of resident satisfaction through consistent delivery of high quality services

  • Provide direct resident care as needed

  • Train and motivate staff to deliver the highest quality and best services to residents in the most economical manner possible

  • Create and maintain an atmosphere where the personal dignity of residents is supported

  • Participate in prospective resident tours and special events as needed

KNOWLEDGE AND SKILLS

  • Strong analytical skills

  • Proficient in MS Word, Excel, Quickbooks and G Suite

  • Excellent written and oral communication skills

  • Ability to prioritize and juggle multiple tasks 

  • Demonstrate good judgment, strong problem solving and decision making skills

  • Display enthusiasm and a positive outlook and approach

  • Care for residents in a compassionate, patient and responsible manner

  • Relate to and work well with ill and emotionally upset people within the community

  • Effectively resolve conflict with team members, residents and their representatives

  • Accept and provide constructive feedback

  • Act with personal integrity in all situations

  • Develop and encourage team to develop new and creative methods and principles for running the business

PHYSICAL DEMANDS AND WORKING CONDITIONS

  • Ability to lift up to 50 pounds

  • Must be able to work weekends or evenings if needed to ensure shift coverage and be on-call as needed 

  • Possible exposure to communicable diseases, blood-borne pathogens, various drugs, chemical, infectious, or biological hazards

  • Occasional travel required

JOB REQUIREMENTS

  • 5+ years of experience in operations management with demonstrated success in meeting financial and operating goals 

  • A minimum of 3 years of management level experience leading teams with an emphasis on financial, operational and service based performance

  • Bachelor's degree in healthcare, hospitality, marketing, business or a related field of study from an accredited college or university 

  • Master's degree is a plus

  • Must have a valid administrator license or have the ability to become licensed as an administrator for assisted living within a prescribed time frame in states requiring such a license

  • Must be a minimum of twenty-one (21) years of age

  • Must possess a current and valid driver's license 

  • Experience with independent living, and/or hospitality/service experience is a plus

  • Must obtain valid Continuing Education credits as required by North Carolina

  • First Aid/CPR certification is preferred or willingness to obtain

  • Approved criminal background check, physical, drug screen and TB skin test required

Oak Hill Assisted Living Community is an equal opportunity employer and a drug-free workplace.